Bancard trusted us to do the analysis, sizing and development of a CRM in order to provide the company with a system that covers the entire life cycle of their customers (pre-sales, membership, after sales support and marketing ) and that puts the customer first, in this process.
+ DVelop improved support for the stores’ business processes.
+ We centralized management of a defined process for attracting prospects and their subsequent conversion into customers.
+ We eliminated the need to re-enter and repeatedly request the same information from customers.
+ We facilitated monitoring tasks, allowing different coordinators to display the commercial and technical representatives’ daily work.
+ We combine all customer claims / requests / incidents in one place.
+ We made information available to vendors and technicians working remotely through the development of a mobile application.